CAP Anomaly Spotter for Security and Much More
Latest News
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How ACRA Works – An Insight into What We Are Doing
Our new tool, AI-Assisted Customer Request Assignment ACRA is a tool to route support tickets to correct experts. ACRA is ideal for situations where you need experts to solve your incoming technical issue tickets.
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Routing Customer Requests Using AI
Do you have a huge number of customer service tickets? Do you know who should handle them? Helpdesk tickets are not always issued to the right person from the start. An expert could solve a ticket within minutes, but if helpdesk does not know about the expert, it could take a lot longer. Your first level problem solver might not be the exact match to solve the issue at hand.
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Protecting IoT Networks with AI Enhanced Fog Computing
Fog computing is a clever word play for computing that happens closer to IoT devices themselves than traditional cloud computing. Adding fog or edge computing to IoT device cluster makes a lot of sense in some applications as it allows to the individual sensors and devices to remain simple and low power while still providing on premises computational capacity. You would not want your self driving car to stop working just because it lost connectivity to the cloud computing node, would you? How about traffic lights?
In a previous post we discussed how mobile network operators can provide AI based IoT security services. Now it is time to look how fog computing can benefit from AI.
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